Table of contents
Contacting our team via the portal
You can submit requests or follow active ones via the support portal. You do not need an account to create a request, but do need one to check its status.
Submitting a request
- Click
New support ticket
Or
Follow this link - Fill in the available fields (see What to share when submitting a request)
- Click Submit
You'll receive a confirmation email at address you entered in the form.
Signing in
If you don't have an account yet, send us a request (see Creating an account).
- Click Login in the upper right corner
Or
Follow this link - Enter your credentials
- Click Login
Checking the status of a request under your name
If you don't have an account yet, send us a request (see Creating an account).
- Sign in to the portal (see Signing in)
- Click
Check ticket status
Or
Follow this link
Creating an account
To check the status of a request, you must have an account. You only need to complete this step once.
To submit a request for one, send us the following information via our contact form or by email at support@akinox.com:
- Your first and last name;
- The email address you want to use for the account;
- The project or platform you're working with;
- A short message indicating you wish to create an account on our support portal;
What to share when submitting a request
Required
Include the following items when submitting a new request. They allow our team to best help you while reducing the chances we need to come back with more questions.
- Priority/Impact
- Project or platform
- Description of the encountered issue
- Context (if applicable)
- Affected page
- Problematic fields
- Steps to reproduce the issue
Optional
If you have them, add these items to your request. They will help with its resolution.
- Screenshots
- Username
- Date and time you encountered the issue
- Complete error message
Contact information
You'll find our team's available hours on the contract for the platform you're using.
Portal: https://akinox.freshdesk.com
Email: support@akinox.com