Find resources to help you understand the features offered by the user portal.
Help Topics
General
Everything you need to use the patient portal
Do I have to pay a subscription?
No, this service is provided by the Ministère de la Santé et des Services sociaux (MSSS).
What are the qualifications of the professionals with whom I interact via the user portal?
All the professionals with whom you interact are members of Quebec's Health and Social Services network.
Is my account secured?
Your account is secured and protected by a double verification method (multi-factor authentication).
What is multi-factor authentication?
A device that verifies your identity with an extra level of security, in conjunction with your e-mail address and password. This guarantees the security and confidentiality of your personal information.
Who has access to my personal information?
Support staff as needed can access personal information available on the portal, such as your name, e-mail or address.
Who has access to my clinical data?
The clinical information available on the portal is visible only by your professional and his or her department.
What is the purpose of my verification code?
The verification code is used each time you log on to ensure the security of your personal information.
What is the purpose of my invitation code?
The invitation code is used to create your account
Account Creation
Everything you need to create your user account.
How do I create my user account?
An invitation to create your account is sent to you by e-mail. Once you have received the invitation, complete the required information and proceed to create your account. To do so, you need your invitation code, provided to you in advance by the healthcare professional.
Where can I find my invitation link to create an account?
Your invitation link to create an account is sent to you by e-mail. Once you have logged in to the user portal, you are prompted to enter your invitation code. Please note that this code is valid for 5 days.
Where can I find my invitation code to create my account?
Your invitation code is sent to you in person by telephone or in your professional's office, or by text message. The code is in the A-000000 format.
How do I renew my invitation code to create an account?
If your code has expired, contact the healthcare professional who sent/gave you the original code in order to renew it.
Account Management
Everything you need to manage your user account.
How do I change the navigation language?
The portal is available in both official languages: English and French. Click on the (English or French) button in the header of the navigation pages…
How do I change the notification language?
Notification language is set according to your preferred communication language. To change it, access your account settings.
How can I update my personal information?
You can update your personal information by following these steps:
- Log in to your account from the user portal
- Click on your first and last name to access your account settings
A stylus icon follows the editable information.
Support and Assistance
Everything you need to ask for help.
I am getting an error message. What should I do?
- Disconnect and reconnect
If the error message persists, contact our support team by e-mail or telephone.
Support Team: 1 833 564-0404 (toll-free in Quebec) or soutienrqt@ssss.gouv.qc.ca
Our opening hours: Monday to Friday, 7 a.m. to 6 p.m.
What devices and browsers are compatible?
The "Accessibility" page provides information on compatible devices and browsers for using this portal. The hyperlink to the "accessibility" page is available at the bottom of the page.
Whom do I contact if I have problems?
If you encounter difficulties, refresh your browser page and try logging in again.
If the problem persists, you can contact our support team by e-mail or telephone.
Support Team: 1 833 564-0404 (toll-free in Quebec) or soutienrqt@ssss.gouv.qc.ca
Our opening hours: Monday to Friday, 7 a.m. to 6 p.m.
How can I contact the support team?
You can reach the support team by e-mail or telephone.
Support team: 1 833 564-0404 (toll-free in Quebec) or soutienrqt@ssss.gouv.qc.ca
Our business hours: Monday to Friday, 7 a.m. to 6 p.m.
Communicating with the Professional
Everything you need regarding your discussions with one or more healthcare professionals.
I cannot reply to a message. Why?
You cannot reply to a message if the professional has not activated this option.
Who can see my messages?
Your healthcare professionals in the department can view your messages.
Can a caregiver access my messages?
The person you have chosen to assist you in your virtual care can access your questionnaires or messages to support you and facilitate communication with the care team. They can also provide medical information or accompany you during virtual appointments, using the access provided to them with their own email address. This includes tutors, parents of children under 14 years old, and legal representatives.
How do I know if the professional has read my message?
This information is not available.
How can I invite a caregiver to help me communicate with the professional?
To invite a representative or caregiver to support you in your interactions with a healthcare professional, you must inform your care team. The healthcare professional will collect their personal information and email address and add them to your user file. Your representative will then receive a login link and an access code.